^{Left to Right: Hamid Ali Khan, DM-Finance CDC; M. Ishaq Khan, Manager-IT CDC;  Tariq A. Aziz, AGM-Finance CDC; Sheikh Matloob Hussain, SO-Finance CDC; Sunil Kumar, ERP Consultant Inbox; M. Shoaib Ganatra, GM-SDC Inbox}

Oracle Fixed Assets Management project at Central Depository Company of Pakistan Ltd has been successfully completed. CDC sought Inbox’s Systems Integration Services in February 2008 for full integration of Oracle Fixed Asset Management module with its existing Oracle Financials General Ledger and Payables modules.  

Inbox was ordained the task of integrating Oracle Fixed Asset Management Module with the existing system, and thus enable CDC to better manage the assets it has been entrusted with.

Central Depository Company of Pakistan Limited (CDC) has been incorporated to operate as a central securities depository on behalf of the financial services industry so as to contribute to the country’s ability to support an effective capital market system. 

The project entailed Business Process Re-engineering of all the processes pertaining to asset management. 

“It was not easy to change the existing processes related to Asset management as they were maintained in Excel spreadsheets and supported by manual JV in General Ledger” said Mr. Shoaib Ganatra, the head of Solutions Design center here at Inbox. 

However, with the cooperation of Mr Hamid Ali Khan and Sheikh Matloob Hussain from the Finance department of CDC, global best practices pertaining to asset management were adopted and made part of the Standard Operating Procedure. The assets are now routed though the Payables module to the Fixed Assets module and the JV is created automatically in the General Ledger.

“This project has enabled increased visibility, transparency and control in our financial systems - from General Ledger to Account Payables to Fixed Assets. Additionally, it has become easier to obtain monthly, quarterly and yearly financial performance reports as well as real-time complete, up-to-the-minute information,” said AGM Finance, Tariq Abdul Aziz.

On August 19th 2007, the imposing multi-storied PNSC building, overlooking Karachi seaport caught fire. The entire building was up in flames, and with it the entire data center of Engro Chemicals Pakistan Limited went up in smoke. What followed was the painful process of business continuity and disaster recovery as Engro team bravely fought to bring their mission-critical processes back on track.  

Engro faced the challenge of rehabilitating their workforce at various locations and provide the necessary systems support in order to revive the operations which were ceased for over a month. Engro at that moment selected three locations and provided temporary working space to over 100 employees at these locations.  

At this time, Inbox stepped in to lend a helping hand. Project Manager Rishwan Shabbir PMP and Associate Project Manager, Mahvash Athar from Inbox Project Management Office took the lead for timely and swift delivery of required services, workstations, laptops, servers, wireless LAN/WAN, UPS, printers, etc. 

The Inbox Assembly Plant which has the capacity to assemble 800 units a day; enabled Inbox to provide its indigenous line of desktops in the shortest possible time. Inbox’s Solution Architect team also worked diligently to propose a robust, reliable solution as per Engro requirements. The proposed solution was based on IBM System Blade Center for running mission critical business applications at Engro Data Center. The proposed system was not just a quick-fix solution but was suggested keeping in mind Engro’s current as well as future requirements. The solution provided by Inbox comprised of hardware including computers, servers and storage; software infrastructure, as well as Project Management Services.

Inbox helped Engro revive and set up its IT Infrastructure, not once but thrice; as they moved from one location to another.  Inbox finally helped Engro pull together the back-end as well as end-user IT infrastructure; once they finally shifted to their new office space at Dolmen City in January 2008.

Inbox has provided Form Automation Solution to United Bank Limited (UBL) using state-of-the-art Digital Pen and Paper Technology. UBL is one of the largest commercial banks with over 1000 branches throughout the country. The solution is to provide a cost-effective and convenient alternative to traditional paper processes that require manual input of data. The solution includes complete integration of Digital Pen and Paper with UBL’s backend systems for speedy Account Opening Form processing, automatic record consolidation and easy traceability.

Inbox’s Digital Pen and Paper Solution is extremely beneficial for business scenarios that require a  significant amount of forms processing.  As part of the agreement , Inbox has centralized UBL’s account opening system.  A key part of the solution is communicating with NADRA for identity verification for prospective account holders. Inbox has provided backend infrastructure, reporting engine and databases.  Future plans are to expand usage of DPP technology to automate forms for consumers and corporate banks.

As this project is almost in its closing phase, Inbox held an event for Digital Pen and Paper in which Mr. Kumail Dehradunwala, Chief Information Officer at United Bank Limited (UBL) spoke aout the benefits they are getting through this implementation.

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System downtime leads to decline in productivity which is considered criminal in a competitive business environment.  Inbox with its team of hardware and software specialists is geared to help organizations increase IT operational efficiencies and reduce system downtime.  

In this regard, an annual Service Level Agreement (SLA) has been signed-off between ICI Pakistan Limited and Inbox Business Technologies. According to the agreement Inbox will provide complete IT Helpdesk Solution to ICI including deployment of full-time Inbox Engineers to facilitate ICI personnel.  

ICI Pakistan Limited was set up as a public limited company in Pakistan in 1952. Today, ICI Pakistan’s five businesses include Polyester, Soda Ash, Paints, Chemicals and Life Sciences. ICI’s presence in this part of the world however, predates the formation of even Pakistan itself. In July 2007, ICI was acquired by the Dutch chemicals company Akzo Nobel. With a proud history of investments in the Pakistan economy and as a good corporate citizen, ICI Pakistan continues to automate and improvise its systems in order to better facilitate its customer.  

The agreement covers five different ICI plants and facilities across Pakistan including its head office at Karachi, Corporate Office at Lahore, Polyester Business in Lahore and Sheikhupura, Soda Ash Business at Khewra, and ICI Paints. Systems Support will be provided for a total of 750 computers at these locations.  

The goal of IT helpdesk system is to improve and maintain a high level of customer support by providing consistent, reliable and timely support services to ICI’s end-users. The solution also includes support for Lotus Notes and SAP.  

Inbox engineers will be deployed at all remote locations providing on-call troubleshooting, annual maintenance and on-site services. This system will make lives easy for ICI’s IT department through swift complain resolution anytime and every time.

Left: Ghias Khan, CEO Inbox Right: Zahid Mahmood Country Sales Manager Acer

Inbox Business Technologies – Pakistan’s leading end-to-end technology Solutions Company will sell and support Acer products in Pakistan. According to an agreement signed between the international computing giant and Pakistan’s leading end-to-end solution provider, the two will work hand-in-hand to bring Acer’s range of innovative computing products to the enterprise segment in Pakistan. As an Acer Executive Partner, Inbox is authorized to market and service Acer products and will soon be operating Acer Authorized Service Centers in Karachi, Lahore and Islamabad.

“With Inbox, Acer has found a partner who mirrors our professionalism and commitment to the market,” said Zahid Mahmood, Country Sales Manger, Acer Computer Middle East.

Inbox Business Technologies, popularly known for its indigenous brand of desktops, offers a complete range of Technology Infrastructure products and services including desktops, laptops, peripherals, software licensing, servers and storage solutions, networking, security, and infrastructure deployment services. Inbox also offers Systems Integration Services and Outsourcing Solutions which include ERP implementation, custom-application development, remote management, data centers, co-location, and help desk solutions. “The agreement is another step towards augmenting Inbox’s extensive portfolio of Technology Infrastructure Products & Services through partnerships with best in class technology vendors,” said Ghias Khan, CEO Inbox Business Technologies.

Inbox has also joined hands with IBM, Intel, Microsoft, Oracle, and Blue Coat to bring its customers reliable innovative technologies. As IBM Tier-I Business Partner, Intel Premier Provider, Microsoft Gold Certified Partner, Oracle Solutions Provider, Blue Coat Partner, and Acer Executive Partner, Inbox is fully geared to help organizations maximize stakeholder value by bring them the most innovative, reliable best in class technology solutions that best fit their needs.