June 19, 2008 Thursday:

Technology to be used for simplifying form processing has been a fairly new concept in Pakistan. Inbox formally introduced its Digital Pen and Paper (DPP) technology for Simplifying Business Processes in association with BIG’ant on 19th Jun at Sheraton, Karachi.

Enterprises that extensively rely on manual input of paper-based forms, realize that it is error-prone, time-consuming and cumbersome. Form automation Solution by Inbox relies on Digital Pen and Paper Technology that makes accurate information available from front-end to the back-end within a matter of seconds.

The event started off with keynote address by Mr. Mir Nasir, Director, Strategic Business Group, Inbox Business Technologies. He spoke about the current happening at Inbox and introduced the benefits of Form Automation through Digital Pen and Paper Technology. He said “Enterprises require constant process improvement in achieving and accelerating their set targets, business leaders need to focus on the latest technology tends that may benefit them in long run.”

After the keynote address, Mr. David Tan Jee Boon, Chief Executive Officer, BIG’ant Malaysia spoke about ‘Creating competitive advantage using digital pen and paper technology’. “Digital Pen and Paper Technology offers simplicity, usability and complete mobility. As compared to PDAs or other tablet PC solutions, DPP solutions have a lower Total Cost of Ownership and are easier to deploy”, he said.

David Tan along with Mr. Imran Zaheer, Head of R&D, Inbox Business Technologies demonstrated the digital pen and paper solution to the audience. The procedure of digitizing the forms at the time of filling and then transferring was displayed among and with the audience.

According to Mr. Imran Zaheer, “Digital Pen and Paper Solutions by Inbox allow data captured from anywhere in the distributed environment to be sent in real-time to back office for immediate processing”.

In the end, Mr. Kumail Dheradhun, CIO of UBL Karachi shared his experience of implementation of the form automation solution at the bank. He discussed the need and benefits of the solution and emphasized on value for money they will be getting. The solution is close to closure phase of implementation and is expected to run smoothly and conveniently.

This event gained interest of major players of various industries present there.

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Jun 10, 2008 Lahore:

After successfully launching its premier services program for infrastructure management in Karachi last month, Inbox Business Technologies – one of the leading end-to-end technology solutions company in Pakistan unveiled same in Lahore this month. Inbox Platinum Program is a value-added service offering by Inbox for large enterprise customers. The program includes premier support and after-sales services for technology infrastructure products and services, as well as a fully integrated customer portal for better management and more informed decision-making.

The launch begun with key note by Ghias Khan, Inbox CEO who introduced the Inbox Platinum Services and emphasized upon the importance of a reliable IT infrastructure for medium and large enterprise, that supports mission-critical business processes. “With its help-desk solutions, service level agreements, and outsourcing solutions, Inbox is fully geared to help medium and large organizations reduce their burden of infrastructure management and thus enable them to stay focused on strategic IT needs,” he said.

Also present at the event, Riaz Yousuf Ali, Vice President Support & Services, Inbox talked about Inbox’s dedicated Contact Centre, which is operational 24 hours a day, 7 days a week for receiving and resolving customer queries anywhere in the country. “Inbox’s value-added offerings include a dedicated contact centre, reliable products, a fully integrated customer MIS portal, and a nationwide support network.”

Syed Omair Ali, Head of IT, Wateen Telecom, talked about how Inbox’s outsourcing solutions have helped Wateen’s IT division provide better end-user support to the rest of the organization.

Shariq Saifuddin, Head of IT, ICI Pakistan Limited briefed about Inbox Support and Services provided for better Infrastructure Management at ICI.

Tuesday, May 27, 2008

ISLAMABAD: Pakistan Telecommunication Authority (PTA) and Federal Investigation Agency (FIA), in a joint venture, busted an illegal international gateway exchange established in a residential area of Karachi on Monday.

In pursuance of their efforts against grey telephony, a combined team of PTA and FIA raided an illegal gateway exchange working in a residential area of Karachi. The felonious setup was detected through the Technical Facility recently installed by PTA, to monitor illegal business of telecom across the country. This solution has been provided to PTA by Inbox Business Technologies.

This was the first illegal operation detected through this state-of-the-art facility made operational on May 1. Upon investigation and confirmation, a successful raid was conducted at a residential bungalow in Defense Housing Authority (DHA), Karachi, and an operational international gateway exchange was seized.

The setup was using 130 Mbps bandwidth for international connectivity, while hundreds of GSM SIMs were being used for local call termination. The confiscated equipment included 6 Quantum Voice-over Internet Protocol (VoIP) gateways, with 24 ports each, and a rack of Telular devices along with other accessories.

It is estimated that the setup has caused revenue loss worth Rs25 million in last 10 months of operations. Further investigations are underway by the FIA and it is expected that allied setups would also be unearthed shortly.

It may be mentioned that PTA has acquired a Technical Solution for addressing the menace of grey traffic brought into the country through illegal means in September 2007. It is a proven solution, which is currently being used by various telecom operators across the globe.

The list includes AT&T, Telecom Egypt, Saudi Telecom and Brazil Telecom, to name a few.

Grey telephony is a term referred to the illegal telecom traffic, in which calls from foreign countries are brought in the country as local calls while using illegal means, which is an offence under the Telecom Reorganisation Act 1996.