Inbox Business Technologies has recently acquired five more competencies from Microsoft, which has further elevated its Gold Certified Partner Status and enabled Inbox to provide better solutions to its customers. Recent competencies acquired by Inbox include:

• Advanced Infrastructure Solutions: By acquiring this competency, Inbox now specializes in Active Directory, Storage Solutions, Systems Management, and Windows Desktop Deployment.
• Information Worker Solutions: IWS competency includes Data Visualization, Enterprise Content Management and Forms, Enterprise Project Management, Office Deployment, Office Solutions Development, Portals, Collaboration, as well as Search. Inbox is now able to provide better solutions to customers based on these Microsoft Technologies.
• Network Infrastructure Solutions: Inbox now specializes in crafting small - and midsize -business infrastructure solutions that include server solutions based on Windows Server 2003 operating system, Windows 2000 operating system, Microsoft Small Business Server 2000, or Windows Small Business Server 2003.
• OEM Hardware Solutions: As a system builder with its indigenous brand of desktops, Inbox has ensured that its hardware is WHQL compliant. Inbox has refreshed its OEM hardware solutions competency which entails Device Manufacturing and System Building.
• Security Solutions: Inbox has developed its proficiency in using Microsoft technologies to provide security solutions including Infrastructure Security, and Identity and Secure Access.

Inbox Business Technologies-the first IT System’s provider in Pakistan to have its own 24×7 Customer Contact Center and support network across the country – signed an annual Service Level Agreement with Wateen Telecom (Pvt.) Ltd.According to the agreement, Inbox is to provide IT Service Desk Support to Wateen Telecom along with other value-added services.

Wateen Telecom is the Abu Dhabi Group’s latest venture in Pakistan. It is the largest communication company in the private sector with the aim to move forward the country into a digital revolution by enabling smarter, faster, cost-effective, flexible and seamless communication.In order to keep Wateen personnel well-equipped and connected at all times, Inbox Business Technologies is providing them round-the-clock support and services.Besides Metropolitan cities like Karachi, Lahore, Islamabad; Inbox has also deployed dedicated resident engineers at various exigent localities of Pakistan like Sargodha, Gujrat, Bahawalpur, DG Khan, etc, in order to provide the most extensive systems support coverage to Wateen.To date, 42 dedicated engineers have been deployed at these places.

Inbox Contact Center is mandated to provide technical support and field services to Wateen personnel by enabling them to log their problem statements, and entertain their support requests from all across Pakistan.Inbox carried out a comprehensive study of Wateen’s business environment and tried to access the need for support engineers as a ratio of business users. Based on this ratio, support engineers have been deployed at Wateen. Inbox further helped Wateen by reducing redundant headcounts like supervisors, call agents etc and replacing them with more useful resources. Inbox reduced the need for dedicated staff especially at remote locations. Other administrative overheads were also reduced.

Previously, ’Trouble Ticketing System’ at Wateen was ad hoc and sub-standard. The administrators had a hard time keeping track of complaints logs and the resolution turnaround time–Inbox not only automated the entire ticketing system, but also offered Microsoft CRM with no additional cost as value-add to Wateen. This also enabled better, more detailed reporting for more informed decision-making.

Inbox ensures that the response time is quick and the solution is delivered in the quickest possible time. The support covers any queries made by Wateen end-users for emails, internet availability on client side, end-users business productivity tools; hardware support for driver updates, configuration of devices & peripherals, initial diagnosis; support on system administration issues; and day-to-day handling of multimedia, printing & video conferencing equipment as well as support on mobile services.

All the end-users need to do is call Inbox Contact Center at 0800-INBOX or drop an email and their requests are taken up. Inbox with its presence throughout Pakistan was able to make the resources availabe to Wateen for its 22 launch cities. Furthermore, Wateen IT Infrastructure team was kept on board while selecting the support engineers and other resources in order to create internal buy-in and ensure customer satisfaction.

MCB has acquired the services of Inbox Business Technologies for upgrading its existing IBM system-i server. MCB contacted various vendors for this purpose. Inbox came up with best solution at the most optimal rates and thus won the contract. This solution required an integrated platform and a security-rich environment for increasing productivity of the applications running on the current system.

MCB is one of the leading banks of Pakistan incorporated in 1947. It has a network of 900 branches of which 750 are automated, with a deposit base of Rs. 280 billion and almost the same amount of assets.

Coca Cola Beverages of Pakistan has acquired the services of Inbox Business Technologies for providing implementation and maintenance of LANDesk Management Enterprise Suite. Inbox will provide installation and support for 600 systems across various offices of Coca Cola across Pakistan.

LANDesk Management Suite is an industry renowned solution for managing desktops, servers and mobile devices from a single intuitive management interface.This June, Inbox Business Technologies inked a partnership agreement with LANDesk and became an Expert Solution Provider of LANDesk. This partnership enables Inbox over master rights to sell LANDesk in Pakistan. Inbox is authorized to sell Security Suite, Management Suite and Classmate Suite of LANDesk to the business classes.

LANDesk is a European company which continues to lead the convergence of the systems, security, processes and service management markets delivering cost-effective systems that help IT teams automate and simplify the management of desktops, servers, and mobile devices.

Barclays Bank has chosen Inbox Business Technologies to provide Software Licensing Solution for its operations in Pakistan. The two have signed a Microsoft Select Agreement for this purpose.Microsoft Select is a purchasing agreement for software license products designed to reduce costs associated with acquiring, maintaining and managing Microsoft software.

Through this agreement Inbox can offers special discounts available to very large corporate customers, government and semi-government outfits.Microsoft Select Agreement is the most versatile licensing option available with a flexible three-year agreement that makes it easy to buy in volume and over time. Select License clients receive a price level - based on software forecast - for each pool or group of products selected over the three-year period.

Last December, the World’s second largest bank, Barclays, entered Pakistan and started setting up its infrastructure. Barclays Bank is the second largest global bank in terms of assets and is a subsidiary company of Barclays Plc listed in London, New York and Tokyo. Barclays is already operating in over 50 countries and is engaged in retail and commercial banking, credit cards, investment banking, wealth management and investment management services.

As an aggressively growing result-oriented company, Inbox has show exponential growth over the years bringing its partners continuous revenue-increase and profitability.

Inbox’s relationship with IBM started in January 2005 when Inbox became IBM Tier-I Business Partner. Over the years this relationship has strengthened. In Quarter I 2008, Inbox received an award for Most Outstanding Achievement from IBM.

Based on its remarkable achievements, Inbox also became IBM Premier Business Partner this year. Premier Solution Provider status authorizes Inbox to provide IBM products including System x, System p, System i, and System Storage to the Enterprise segment. This is the highest level of partnership status granted by IBM to its partners. Currently, there are just two other IT companies having the same partnership level with IBM in Pakistan.

^{From left: Naseer Khan, Strategic Relationship Manager, Inbox; Adnan Shaikh, Channel Account Manager, IBM; Ghias Khan, CEO, Inbox (holding the ‘Most Outstanding Achievement Award’); and Nadeem Qureshi, Manager Infrastructure, Inbox.}

May, 2008:

Inbox Business Technologies has successfully completed the deployment of Oracle
E-Business Suite at Bank Al-Habib.

Bank-Al-Habib – a public limited commercial bank with branches spread across Pakistan, was
a greenfield organization with various disparate systems running in parallel to
manual processes, prior to the implementation of Oracle E-Business Suite.

Bank Al-Habib was looking for an industry-leading Enterprise Resource Planning Application in order to re-engineer its business processes and adopt best practices.

The bank was facing problems while integrating and generating reports manually every time they were required. Report generation was the major pain-point for Al- Habib. The Bank employees considered the exercise of report generation as cumbersome, time-consuming and repetitive.  Since all applications were running independently, the process of combining the reports required great effort and was highly inefficient.

Oracle E-Business Suite as the most popular ERP was selected for implementation, and Inbox Business Technologies as the strongest and most technically-sound implementation partner was chosen over others. Since the implementation of ERP the Bank has witnessed efficient and cost effective solution for easing up their reporting mechanism through an automated system.

Inbox has provided implementation services and technical support of Oracle Financial Suite covering General Ledger, Fixed Asset Module and Accounts Payable Module; Oracle Inventory Module; and Oracle Procurement Module. The implementation of these modules required migration of data from current applications. After implementation of ERP Suite, processes and procedures at Bank Al-Habib have become more optimized and efficient.  The same job can now be done quickly and conveniently with minimal chances of human error.